Planned Platform Downtime | SAP Conversational AI | 21 May - 22 May 2021
Scheduled Maintenance Report for SAP Conversational AI
The scheduled maintenance has been completed.
Posted May 22, 2021 - 04:00 CEST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 22, 2021 - 00:00 CEST
Dear customers,

As SAP continuously aims to enhance the overall security and the performance of its services offered to its customers, we wish to inform you that SAP Business Technology Platform will perform an upgrade on our European datacenter, starting from 21 May 2021, 22:00 UTC until 22 May 2021, 02:00 UTC.

Since some components of SAP Conversational AI are running with SAP Business Technology Platform, this will lead to a complete downtime of SAP Conversational AI during the same period of time.

When is the planned downtime?
This maintenance requires us to plan a downtime period:

From Friday, 21 May 2021, 22:00 UTC
until Saturday, 22 May 2021, 02:00 UTC

What will be the impact?
During this period, you will not be able to access the SAP Conversational AI platform, your bots or the bot builder. Your bots will also be unresponsive during the maintenance.

What do you need to do?
There is nothing to do on your side.
We only encourage you to communicate with your users beforehand to inform them of this downtime since your bots will not be running.

Whom should I contact for support?
As we wish to minimise the disruption this maintenance creates, please reach out to our team via email ( or using SAP Answers (

The SAP Conversational AI team
Posted Apr 15, 2021 - 14:50 CEST
This scheduled maintenance affected: SAP Conversational AI.