All Systems Operational
SAP Conversational AI ? Operational
Bot Run ? Operational
Connector ? Operational
NLU Analysis (French) ? Operational
NLU Analysis (English) ? Operational
NLU Analysis (Spanish) ? Operational
NLU Analysis (German) ? Operational
Bot Management ? Operational
Auth ? Operational
Train ? Operational
Build ? Operational
Connect ? Operational
Monitor Operational
GitHub Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Dear customers,

As SAP continuously aims to enhance the overall security and the performance of its services offered to its customers, we wish to inform you that SAP Cloud Platform will perform an upgrade starting from 13 November 2020, 22:00 UTC until 14 November 2020, 02:00 UTC.

Since some components of SAP Conversational AI are running with SAP Cloud Platform, this will lead to a complete downtime of SAP Conversational AI during the same period of time.

When is the planned downtime?
This maintenance requires us to plan a downtime period:

From Friday, 13 November 2020, 22:00 UTC
until Saturday, 14 November 2020, 02:00 UTC

What will be the impact?
During this period, you will not be able to access the SAP Conversational AI platform, your bots or the bot builder. Your bots will also be unresponsive during the maintenance.

What do you need to do?
There is nothing to do on your side.

We only encourage you to communicate with your users beforehand to inform them of this downtime since your bots will not be running.

Whom should I contact for support?
As we wish to minimize the disruption this maintenance creates, please reach out to us for support or clarifications by sending us an email or using SAP Answers.
We will be here to help.

Regards
The SAP Conversational AI team
Posted on Oct 19, 12:51 CEST
Past Incidents
Oct 22, 2020

No incidents reported today.

Oct 21, 2020

No incidents reported.

Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020

No incidents reported.

Oct 13, 2020
Resolved - This incident has been resolved and the platform is fully operational.
Oct 13, 18:59 CEST
Monitoring - The system is stable again, we will continue our monitoring.

Regards,
SAP Conversational AI Team
Oct 13, 16:09 CEST
Investigating - We have noticed a few alerts on our "Quality of Service" health checks. The platform is able to recover quickly and is available to serve most requests. Our team is working on identifying and fixing the issue.

We apologize for the inconvenience.
Oct 13, 15:36 CEST
Oct 12, 2020

No incidents reported.

Oct 11, 2020

No incidents reported.

Oct 10, 2020

No incidents reported.

Oct 9, 2020

No incidents reported.

Oct 8, 2020
Resolved - This incident is resolved. We apologize for the inconvenience caused.

Regards,
SAP Conversational AI Team
Oct 8, 17:31 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 8, 17:12 CEST
Update - We are continuing to work on a fix for this issue.
Oct 8, 16:24 CEST
Identified - The issue has been identified and a fix is being implemented.
Oct 8, 15:53 CEST
Update - We are continuing to investigate this issue.
Oct 8, 15:51 CEST
Investigating - We are currently experiencing outages on our platform. Our team is working on identifying and fixing the issue.
We apologize for the inconvenience.
Oct 8, 15:51 CEST