All Systems Operational
SAP Conversational AI ? Operational
EU10 ? Operational
Dialog ? Operational
Channels Connector ? Operational
NLU Analysis ? Operational
Design Time ? Operational
US10 ? Operational
Dialog ? Operational
Channels Connector ? Operational
NLU Analysis ? Operational
Design Time ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Dear Customers,

As SAP continuously aims to enhance the overall security and the performance of its services offered to its customers, we wish to inform you that SAP Business Technology Platform will perform an upgrade on our US10 (Virginia) data center, starting from 14 August 2021, 04:00 UTC until 14 August 2021, 08:00 UTC.

Since some components of SAP Conversational AI are running with SAP Business Technology Platform, this could lead to a complete downtime of SAP Conversational AI during the same period of time.

When is the planned downtime?
This maintenance requires us to plan a downtime period:

From Saturday, 14 August 2021, 04:00 UTC
until Saturday, 14 August 2021, 08:00 UTC

What will be the impact?
During this period, you will not be able to access the SAP Conversational AI platform, your bots or the bot builder. Your bots hosted on US10 (Virginia) Data Center will also be unresponsive during the maintenance. During this timeframe our EU10 Data Center would be fully functional and have no impact.

What do you need to do?
There is nothing to do on your side.
We only encourage you to communicate with your users beforehand to inform them of this downtime since your bots will not be running.

Whom should I contact for support?
As we wish to minimise the disruption this maintenance creates, please reach out to our team via email (businesscai@sap.com) or using SAP Answers (https://answers.sap.com/tags/73555000100800001301).

Regards,
The SAP Conversational AI team
Posted on Jul 14, 13:41 CEST
Dear Customers,

As SAP continuously aims to enhance the overall security and the performance of its services offered to its customers, we wish to inform you that SAP Business Technology Platform will perform an upgrade on our EU10 data center, starting from 20 August 2021, 22:00 UTC until 21 August 2021, 02:00 UTC.

Since some components of SAP Conversational AI are running with SAP Business Technology Platform, this could lead to a complete downtime of SAP Conversational AI during the same period of time.

When is the planned downtime?
This maintenance requires us to plan a downtime period:

From Friday, 20 August 2021, 22:00 UTC
until Saturday, 21 August 2021, 02:00 UTC

What will be the impact?
During this period, you will not be able to access the SAP Conversational AI platform, your bots or the bot builder. Your bots hosted on EU10 Data Center will also be unresponsive during the maintenance. During this timeframe our US10 Data Center would be fully functional, you may not be able to create new bot during this time.

What do you need to do?
There is nothing to do on your side.
We only encourage you to communicate with your users beforehand to inform them of this downtime since your bots will not be running.

Whom should I contact for support?
As we wish to minimise the disruption this maintenance creates, please reach out to our team via email (businesscai@sap.com) or using SAP Answers (https://answers.sap.com/tags/73555000100800001301).

Regards,
The SAP Conversational AI team
Posted on Jul 14, 13:45 CEST
Past Incidents
Jul 28, 2021

No incidents reported today.

Jul 27, 2021

No incidents reported.

Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.

Jul 21, 2021

No incidents reported.

Jul 20, 2021

No incidents reported.

Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021

No incidents reported.

Jul 15, 2021

No incidents reported.

Jul 14, 2021

No incidents reported.