As SAP continuously aims to enhance the overall security and the performance of its services offered to its customers, we wish to inform you that SAP Business Technology Platform will perform an upgrade on our US10 data centre, starting from 26 September 2021, 04:00 UTC until 26 September 2021, 07:00 UTC. Since some components of SAP Conversational AI are running with SAP Business Technology Platform, this could lead to a complete downtime of SAP Conversational AI during this period.
What will be the impact?
During the downtime, you might not be able to access the SAP Conversational AI platform, your bots or the bot builder. Your bots hosted on US10 Data Center might be unresponsive during the maintenance. However, our EU10 Data Center will be fully functional, but you may not be able to create new bots during this time.
What do you need to do?
There is nothing to do on your side. We only encourage you to communicate with your users beforehand to inform them of this downtime since your bots will not be running.
Whom should I contact for support?
As we wish to minimize the disruption this maintenance creates, please reach out to our team via email (email@example.com
) or using SAP Answers (https://answers.sap.com/tags/73555000100800001301
We apologize for the inconvenience caused.
The SAP Conversational AI team