SAP Business Technology Platform maintenance [US10 (Virginia) Data Center]
Scheduled Maintenance Report for SAP Conversational AI
The scheduled maintenance has been completed.
Posted Aug 14, 2021 - 10:00 CEST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Aug 14, 2021 - 06:00 CEST
Dear Customers,

As SAP continuously aims to enhance the overall security and the performance of its services offered to its customers, we wish to inform you that SAP Business Technology Platform will perform an upgrade on our US10 (Virginia) data center, starting from 14 August 2021, 04:00 UTC until 14 August 2021, 08:00 UTC.

Since some components of SAP Conversational AI are running with SAP Business Technology Platform, this could lead to a complete downtime of SAP Conversational AI during the same period of time.

When is the planned downtime?
This maintenance requires us to plan a downtime period:

From Saturday, 14 August 2021, 04:00 UTC
until Saturday, 14 August 2021, 08:00 UTC

What will be the impact?
During this period, you will not be able to access the SAP Conversational AI platform, your bots or the bot builder. Your bots hosted on US10 (Virginia) Data Center will also be unresponsive during the maintenance. During this timeframe our EU10 Data Center would be fully functional and have no impact.

What do you need to do?
There is nothing to do on your side.
We only encourage you to communicate with your users beforehand to inform them of this downtime since your bots will not be running.

Whom should I contact for support?
As we wish to minimise the disruption this maintenance creates, please reach out to our team via email ( or using SAP Answers (

The SAP Conversational AI team
Posted Jul 14, 2021 - 13:41 CEST
This scheduled maintenance affected: US10 ([US10] Dialog, [US10] Channels Connector, [US10] NLU Analysis, [US10] Design Time).