Outage on SAP Conversational AI platform

Incident Report for SAP Conversational AI

Resolved

Dear Users,

This incident has been resolved and the platform is fully operational. We thank you for your patience.

Regards,
The SAP Conversational AI team

Posted May 21, 2021 - 22:50 CEST

Monitoring

Dear Users,

We have fixed the issue in production and the system has returned to normalcy. We are monitoring the stability of the platform.

Regards,
The SAP Conversational AI team

Posted May 21, 2021 - 20:07 CEST

Investigating

Dear Users,

We are currently experiencing outages on our platform. Our team is working on identifying and fixing the issue.

We apologize for the inconvenience.

Regards,
The SAP Conversational AI team

Posted May 21, 2021 - 19:53 CEST

This incident affected: SAP Conversational AI, US10 ([US10] Dialog, [US10] Channels Connector, [US10] NLU Analysis, [US10] Design Time), and EU10 ([EU10] Channels Connector, [EU10] NLU Analysis, [EU10] Design Time).