Outage on /dialog endpoints

Incident Report for SAP Conversational AI

Resolved

This incident has been resolved and the platform is fully operational.

Posted Dec 15, 2020 - 11:17 CET

Monitoring

We have deployed a fix in production and the system is back to normal. We are monitoring the stability of the .

Posted Dec 15, 2020 - 10:50 CET

Identified

We have identified the root cause of the outage and we are working on a fix. Fix will be implemented as soon as possible.

Posted Dec 15, 2020 - 10:34 CET

Investigating

We are currently experiencing outages on our external chat channel endpoints. Our team is working on identifying and fixing the issue.
We apologize for the inconvenience.

Posted Dec 15, 2020 - 09:45 CET

This incident affected: SAP Conversational AI and EU10 ([EU10] Channels Connector).